All ATTO products are fully warranted for three years (Desklink Devices, Host and Network Adapters), or two years (Bridges and Storage Controllers) and one year (Switches, Cables & Accessories) from the date of shipment. Benefits included with our standard warranty and support are phone and email support, in addition to a prompt repair and return policy to ensure you superior service for a full two years.
Included in the Standard Warranty Program:
- Email/On-line support – (Mon - Fri, 8 am - 6 pm EST)
- Phone Support – (Mon - Fri, 8 am - 6 pm EST)
- Standard Repair – Factory return/repair program:
- Product is repaired or replaced within 5-10 business days of receipt
- Warranty includes parts and labor
- Software Upgrade Program
- Any minor revision within warranty period
- Any major revision – free for 90 days after purchase; after 90 days, contact ATTO for pricing
- Out-of-warranty repairs on a fixed-fee basis
Service & Support
ATTO’s high-quality storage-infrastructure products are installed worldwide to address multiple business needs that require high performance in the most demanding environments. ATTO takes pride in offering product line breadth, which benefits our customers by having a product mix that can be used to design multiple solutions.
To contact technical support:
- Phone: +1.716.691.1999 extension 242
- Fax: (716) 691-3724
- Email:Technical Support
(note: this page requires a support login)
Products manufactured and sold by ATTO Technology, Inc. (“ATTO”) shall be free from defects in material and workmanship. Unless otherwise specified in a supplemental agreement, this warranty is applicable for the following products (“Products”) and for the following period applicable to that Product from the date of initial shipment:
- ATTO Host Bus Adapters - three (3) years
- ATTO Network Adapters - three (3) years
- ATTO Desklink devices - three (3) years
- ATTO FibreBridges - two (2) years
- ATTO FastStream SC- two (2) years
- ATTO FibreConnect Switches- one (1) year
- ATTO Cables and Accessories - ninety (90) days
ATTO's sole obligation in the event of a breach of this warranty shall be to replace or repair the defective Product. In no event shall ATTO have any responsibility or bear any liability for the cost of labor for the removal of defective parts or the installation of replacement parts. ATTO is not responsible for the cost of shipment of defective Products returned to ATTO's facilities or service center designated by ATTO. This warranty is contingent upon the proper use of the Products in the application for which the Products were intended. This limited warranty does not cover Products which have been modified in any manner (whether with or without ATTO's knowledge) or which have been subjected to abuse, misuse, alteration, neglect, or have been serviced, repaired or installed by unauthorized personnel. Unless otherwise specified in a supplemental agreement, ATTO does not make any warranties whatsoever as to any software. This warranty is intended solely for the benefit of the original buyer. All claims hereunder must be made by the original buyer and may not be made by any other person.
ATTO is not responsible for damage to or loss of any data, programs or any media. The Products are not intended for use in: (i) medical devices or the medical field; or (ii) use in rugged applications.
THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE HEREBY DISCLAIMED AND EXCLUDED BY ATTO, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ALSO FOR ALL OBLIGATIONS OR LIABILITIES ON THE PART OF ATTO FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE, REPAIR OR PERFORMANCE OF THE PRODUCTS. TO THE EXTENT IMPLIED WARRANTIES CANNOT BE EXCLUDED, such implied warranties are limited in duration to the express warranty period applicable to the Product. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT BE APPLICABLE.
IN NO EVENT SHALL ATTO BE LIABLE FOR ANY KIND OF DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, INDIRECT, PUNITIVE, ECONOMIC, INCIDENTIAL OR CONSEQUENTIAL LOSSES OR DAMAGES, (INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOSS OR ALTERATION OF DATA, DELAYS OR LOST PROFITS OR SAVINGS RELATED TO THE PRODUCTS OR OTHERWISE), EVEN IF ATTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGES. THE WARRANTY SET FORTH ABOVE DOES NOT EXTEND TO, AND SHALL NOT APPLY TO, PRODUCTS OR COMPONENTS OF OR TO SYSTEMS NOT MANUFACTURED BY ATTO.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.